You have a circa 35% engaged workforce. Please do not panic. This is not unexpected. If we go back to the beginning, when did you last sit down with an employee and have a meaningful, honest conversation? Did you spot the employee who is taking frequent breaks to the toilet and looking upset? or the hostility of one colleague to another? The art of employee engagement is not to pander to every employee's whim or sort out all of their problems, but to make work fun and listen when an employee needs support.